At Pet Coopmart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services. By shopping with us, you agree to the terms outlined below.

1. Information We Collect

We collect various types of information to provide you with a seamless shopping experience and to improve our services. The types of information we collect include:

  • Personal Information: When you place an order, create an account, or sign up for our newsletter, we collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment details.
  • Non-Personal Information: We may also collect non-identifiable data such as browsing behavior, device type, IP address, and cookies. This helps us enhance website functionality and optimize your experience.

2. How We Use Your Information

Pet Coopmart uses your information for several purposes, including:

  • Order Processing and Fulfillment: To process your orders, handle payments, arrange shipping, and communicate order status.
  • Customer Support: To respond to your inquiries and provide support for issues or questions.
  • Personalization: To tailor content and product recommendations based on your preferences.
  • Marketing: To send promotional offers, updates, and newsletters, if you have opted in to receive them.
  • Site Improvement: To analyze website traffic and user interactions to improve our website’s performance and design.

3. How We Protect Your Information

We implement stringent security measures to protect your information:

  • Data Encryption: All sensitive data, including payment information, is encrypted using SSL (Secure Sockets Layer) during transmission.
  • Restricted Access: Only authorized personnel have access to your personal information, and they are required to maintain confidentiality.
  • Regular Monitoring: We routinely monitor our systems for potential vulnerabilities and update security protocols to maintain data safety.

4. Sharing Your Information

Pet Coopmart does not sell, rent, or trade your personal information. We only share your information with trusted third parties as necessary to fulfill your orders, improve our services, and comply with legal obligations. These third parties include:

  • Shipping Partners: To ensure timely delivery of your orders.
  • Payment Processors: To securely process payments.
  • Analytics Providers: To help us analyze and optimize website performance.
  • Legal Authorities: When required by law or to protect our legal rights.

Each third-party partner is required to protect your information and only use it for the purposes we specify.

5. Your Choices and Rights

We provide you with options to manage your information:

  • Access and Update: You can access and update your personal information through your account settings on our website.
  • Opt-Out: You may opt out of receiving promotional emails by clicking the “unsubscribe” link included in our emails.
  • Data Deletion: You may request the deletion of your personal data, subject to certain legal requirements.

To exercise these rights, please contact us at [email protected] or call +1 206-569-8635.

6. Cookies and Tracking Technologies

Pet Coopmart uses cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, keep track of your shopping cart, and analyze site traffic.

  • Types of Cookies: We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them).
  • Managing Cookies: You can choose to disable cookies in your browser settings, though this may impact your ability to use certain features on our website.

7. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will promptly delete it from our systems.

8. Changes to Our Privacy Policy

Pet Coopmart reserves the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our website after any changes signifies your acceptance of the updated terms.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is used, please reach out to us:

Email: [email protected]
Phone: +1 206-569-8635
Address: 845 Virginia St, Seattle, WA 98101, USA

Thank you for trusting Pet Coopmart with your information. We value your privacy and strive to protect it in every interaction with our website and services.