Thank you for choosing Pet Coopmart for your pet’s needs. We are committed to providing high-quality products and excellent customer service. Our Warranty Policy outlines the terms for coverage of eligible products, ensuring your peace of mind with every purchase.
1. Warranty Coverage
The warranty covers defects in materials and workmanship under normal use. Products eligible for warranty include:
- Pet accessories (e.g., leashes, collars, harnesses)
- Pet furniture (e.g., beds, scratchers)
- Electronic pet devices (e.g., feeders, toys)
Please note:
- The warranty does not cover consumables (e.g., pet food, treats) or hygiene products (e.g., grooming and cleaning supplies).
- Damage from misuse, improper storage, or unauthorized repairs voids the warranty.
2. Warranty Period
The warranty period varies by product:
- Pet Accessories: 6 months from the date of purchase
- Pet Furniture: 1 year from the date of purchase
- Electronic Devices: 1 year from the date of purchase
Pet Coopmart reserves the right to determine eligibility based on these terms.
3. How to File a Warranty Claim
To file a warranty claim, please follow these steps:
- Contact Us: Reach out to our team at [email protected] with your order number, product details, and description of the issue. Attach photos or videos if applicable to expedite the process.
- Claim Review: Once we receive your claim, our team will review it to confirm warranty eligibility. You will be informed within 5 business days of the claim status and the next steps.
- Return Instructions: If the claim is approved, we will provide instructions for returning the item, along with a Return Authorization (RA) number. Warranty claims require items to be returned in their original packaging.
4. Warranty Resolution
Approved warranty claims may result in the following resolutions:
- Repair: We may repair the item if feasible.
- Replacement: If repair is not possible, we will replace the item with an identical or comparable product.
- Refund: In cases where repair or replacement is not possible, we may issue a refund to the original payment method.
5. Shipping and Handling Fees
Pet Coopmart covers shipping fees for warranty claims involving defective items. For items deemed non-defective or not covered under warranty, customers are responsible for all shipping costs.
6. Exclusions and Limitations
This warranty does not cover:
- Normal wear and tear
- Accidental damage or misuse
- Altered, repaired, or modified items by unauthorized individuals
Contact Us
If you have any questions about the warranty process or need assistance, please contact Pet Coopmart customer service:
Email: [email protected]
Phone: +1 206-569-8635
Address: 845 Virginia St, Seattle, WA 98101, USA
Thank you for choosing Pet Coopmart! We value your trust and are dedicated to ensuring a positive experience with every purchase.